Terms and Conditions
1. Introduction
These Terms and Conditions of Service (hereinafter, the “TOS”) govern all purchases and deliveries (collectively, the “Services”) provided to Domomea LTD, located at 19 Russell Court, Strasbourg Road, London, SW11 5HZ, represented by Antonio Manca, email info@domomea.co.uk (hereinafter, the “Client” or “You”) by Domomea Ltd, a private company registered in England and Wales under company number 16133205, with registered office at 46 Nova Road, Croydon, England, CR0 2TL, trading as Domomea LTD (hereinafter, “We”, “Us” or “Domomea”) through the website https://www.domomea.co.uk/ (the “Website”).
By placing an order on our Website, You agree to these TOS. All Services provided by Us are exclusively subject to the terms set out herein.
We may update or modify the TOS at any time. Your order will be governed by the version in force at the moment of purchase. Please review the TOS before placing an order.
2. Registration on the Website
2.1 To use our Services, You must register on the Website by completing the required form.
2.2 You must be 18 years old or over to register and place orders.
2.3 You will create a username and password (“Login Details”).
2.4 You are solely responsible for keeping your Login Details confidential and must immediately inform ViTA of any suspected loss or misuse.
3. Placing an Order
3.1 The SHOP section displays all currently available products, with images and descriptions. Images are for illustration only; actual products may vary.
3.2 If any item becomes unavailable after your order, We will contact You and offer a replacement. If no replacement is accepted, a Domomea Reimbursement Voucher will be issued (see Section 11).
3.4 After payment, You will receive a confirmation email, which constitutes acceptance of your order.
4. Price of Goods
4.1 Prices are those displayed at the time of order. Any amendments will reflect current prices at the moment of change.
4.2 Prices include VAT and applicable taxes.
4.3 Delivery charges (where applicable) are shown separately at checkout.
4.4 Many items are sold by weight. We aim to deliver the exact weight ordered. Discrepancies over 25% will be refunded via voucher (see Section 11).
4.5 Weight-related complaints must be submitted within 12 hours of delivery with full documentation.
5. Delivery Policy & Charges
5.1 Deliveries occur Monday–Saturday, 8:00am–8:00pm, excluding Bank Holidays.
5.2 Available delivery dates depend on the delivery postcode.
5.3 We may restrict or discontinue deliveries in certain areas.
5.4 Standard delivery cost: £7.90 (incl. VAT). Delivery is free if:
5.5 We will provide an estimated delivery timeframe but may deliver anytime during the Delivery Slot.
5.6 Ensure someone is available to receive the goods, or provide alternative instructions (“leave with neighbour”, etc.).
5.7 If no one is present, the goods will be left at your door with photographic proof.
5.8 Severe weather or other uncontrollable events may cause delays or cancellations. Our liability is limited to the cost of undelivered goods and delivery fees.
6. Payment Methods
6.1 Orders must be paid in advance. Accepted methods: debit card, credit card, PayPal (not American Express), and ViTA reimbursement vouchers.
6.2 If a payment is later rejected, You agree to cover all costs incurred by Us in recovering the outstanding balance, including administrative fees (min. £30) and third-party collection costs.
7. Defective Goods
7.1 You must inspect the goods upon delivery and report any defects within 12 hours, providing full documentation.
7.2 If an item is confirmed defective, We will issue a voucher equivalent to its value.
7.3 No further claims—direct, indirect, or consequential—will be accepted beyond statutory rights.
8. Amendments & Cancellations
8.1 Orders may be amended or cancelled before 3:00pm on the working day prior to delivery, without charge.
8.2 After this deadline, You will be charged for all perishable items and applicable delivery fees.
8.3 For non-perishable items, You may cancel within 14 working days after delivery. We will arrange collection and refund the goods once returned in acceptable condition.
9. Warranty & Liability
9.1 Nothing limits our liability for death or personal injury caused by negligence or your statutory rights.
9.2 We are not liable for delays caused by events beyond our reasonable control, including natural disasters, strikes, civil unrest, or similar events.
9.3 Our maximum liability is limited to the retail value of the goods in your order.
10. Privacy & Data Protection
10.1 Personal data is processed according to UK GDPR.
10.2 By accepting these TOS, You agree to our Privacy Policy: https://www.domomea.co.uk/privacy-notice/
11. Promotions & Reimbursement Vouchers
11.1 Promotions Promotions or temporary offers (“Offers”) may be applied at our discretion. If there is a conflict between Offer terms and these TOS, the TOS prevail unless specifically stated otherwise.
11.2 Reimbursement Vouchers • Only ViTA Reimbursement Vouchers are accepted.
• Vouchers are valid for 12 months, non-transferable, not redeemable for cash, and cannot be applied retroactively to previous orders.
12. Severance
If any clause is found unlawful or unenforceable, the remaining provisions will remain fully effective.
13. Applicable Law & Jurisdiction
These TOS are governed by the laws of England and Wales.
Any dispute shall be resolved under the exclusive jurisdiction of the courts of London, England.
TOS Version valid since 21/11/2025
These Terms and Conditions of Service (hereinafter, the “TOS”) govern all purchases and deliveries (collectively, the “Services”) provided to Domomea LTD, located at 19 Russell Court, Strasbourg Road, London, SW11 5HZ, represented by Antonio Manca, email info@domomea.co.uk (hereinafter, the “Client” or “You”) by Domomea Ltd, a private company registered in England and Wales under company number 16133205, with registered office at 46 Nova Road, Croydon, England, CR0 2TL, trading as Domomea LTD (hereinafter, “We”, “Us” or “Domomea”) through the website https://www.domomea.co.uk/ (the “Website”).
By placing an order on our Website, You agree to these TOS. All Services provided by Us are exclusively subject to the terms set out herein.
We may update or modify the TOS at any time. Your order will be governed by the version in force at the moment of purchase. Please review the TOS before placing an order.
2. Registration on the Website
2.1 To use our Services, You must register on the Website by completing the required form.
2.2 You must be 18 years old or over to register and place orders.
2.3 You will create a username and password (“Login Details”).
2.4 You are solely responsible for keeping your Login Details confidential and must immediately inform ViTA of any suspected loss or misuse.
3. Placing an Order
3.1 The SHOP section displays all currently available products, with images and descriptions. Images are for illustration only; actual products may vary.
3.2 If any item becomes unavailable after your order, We will contact You and offer a replacement. If no replacement is accepted, a Domomea Reimbursement Voucher will be issued (see Section 11).
3.4 After payment, You will receive a confirmation email, which constitutes acceptance of your order.
4. Price of Goods
4.1 Prices are those displayed at the time of order. Any amendments will reflect current prices at the moment of change.
4.2 Prices include VAT and applicable taxes.
4.3 Delivery charges (where applicable) are shown separately at checkout.
4.4 Many items are sold by weight. We aim to deliver the exact weight ordered. Discrepancies over 25% will be refunded via voucher (see Section 11).
4.5 Weight-related complaints must be submitted within 12 hours of delivery with full documentation.
5. Delivery Policy & Charges
5.1 Deliveries occur Monday–Saturday, 8:00am–8:00pm, excluding Bank Holidays.
5.2 Available delivery dates depend on the delivery postcode.
5.3 We may restrict or discontinue deliveries in certain areas.
5.4 Standard delivery cost: £7.90 (incl. VAT). Delivery is free if:
5.5 We will provide an estimated delivery timeframe but may deliver anytime during the Delivery Slot.
5.6 Ensure someone is available to receive the goods, or provide alternative instructions (“leave with neighbour”, etc.).
5.7 If no one is present, the goods will be left at your door with photographic proof.
5.8 Severe weather or other uncontrollable events may cause delays or cancellations. Our liability is limited to the cost of undelivered goods and delivery fees.
6. Payment Methods
6.1 Orders must be paid in advance. Accepted methods: debit card, credit card, PayPal (not American Express), and ViTA reimbursement vouchers.
6.2 If a payment is later rejected, You agree to cover all costs incurred by Us in recovering the outstanding balance, including administrative fees (min. £30) and third-party collection costs.
7. Defective Goods
7.1 You must inspect the goods upon delivery and report any defects within 12 hours, providing full documentation.
7.2 If an item is confirmed defective, We will issue a voucher equivalent to its value.
7.3 No further claims—direct, indirect, or consequential—will be accepted beyond statutory rights.
8. Amendments & Cancellations
8.1 Orders may be amended or cancelled before 3:00pm on the working day prior to delivery, without charge.
8.2 After this deadline, You will be charged for all perishable items and applicable delivery fees.
8.3 For non-perishable items, You may cancel within 14 working days after delivery. We will arrange collection and refund the goods once returned in acceptable condition.
9. Warranty & Liability
9.1 Nothing limits our liability for death or personal injury caused by negligence or your statutory rights.
9.2 We are not liable for delays caused by events beyond our reasonable control, including natural disasters, strikes, civil unrest, or similar events.
9.3 Our maximum liability is limited to the retail value of the goods in your order.
10. Privacy & Data Protection
10.1 Personal data is processed according to UK GDPR.
10.2 By accepting these TOS, You agree to our Privacy Policy: https://www.domomea.co.uk/privacy-notice/
11. Promotions & Reimbursement Vouchers
11.1 Promotions Promotions or temporary offers (“Offers”) may be applied at our discretion. If there is a conflict between Offer terms and these TOS, the TOS prevail unless specifically stated otherwise.
11.2 Reimbursement Vouchers • Only ViTA Reimbursement Vouchers are accepted.
• Vouchers are valid for 12 months, non-transferable, not redeemable for cash, and cannot be applied retroactively to previous orders.
12. Severance
If any clause is found unlawful or unenforceable, the remaining provisions will remain fully effective.
13. Applicable Law & Jurisdiction
These TOS are governed by the laws of England and Wales.
Any dispute shall be resolved under the exclusive jurisdiction of the courts of London, England.
TOS Version valid since 21/11/2025